Airport Transfers UK - Frequently Asked Questions

Working with Hoppa, clients have access to the HoppaGo Livechat solution that aims to deal with all pre-travel and in destination queries. With this you'll be able to manage booking amendments, cancellations, confirmations, and pick up times. The HoppaGo Livechat can be accessed via WhatsApp on +44 1373 489007. To discuss a booking please have ready your (1) HoppaGo booking ID, (2) Booking email address, and (3) your full surname on booking.

Airport Transfers UK operate across 500 cities, towns and villages right across the UK to all 30 commercial airports. We offer a full, nationwide service, 24/7.

Airport Transfers UK offers nationwide airport and business transfer service across 500 cities, towns and villages. We service all 30 commercial airports across the UK too. With Airport Transfers UK we can cater for any size of group and work with 000s of operators across the country to ensure that we can always meet the transfer needs of our customers 24/7.

Yes, all of the operators and drivers linked to Airport Transfers UK via the HoppaGo platform are fully vetted, licenced and insured. 

This is dependent upon each airport but without exception all of our driver / operators will arrange to meet you securely, with a name board, in the official meet and greet lounge area of any UK airport.

With Airport Transfers UK we offer a variety of ways to pay for your airport transfer that remains COVID-19 friendly too. We accept a variety of credit/debit cards as well as PayPal. Owing to COVID-19 restrictions we would always recommend that you avoid wherever the possible the payment for your transfer by cash. It is for this reason that we no longer allow online bookings to accept cash. There are no charges for paying online, that is fast and 100% secure.

At Airport Transfers UK you can cancel your transfer free of charge on nearly almost all of our transfer options - please check at the time of booking.

All of our operators and drivers are trained to monitor your flight times for when you are ladning into an airport. Please always provide your official flight arrival time for when you are due to land and we will do the rest. You also have access to a 24/7  helpline should you need to contact our contact call centre to discuss any delays or any other aspect of your transfer with us for your complete peace of mind. 

We respectfully ask all of our customers to be clear about their luggage requirements at the time of booking their transfer. It is a condition of service that you choose and pay for the most appropriate sized vehicle at the time of booking. If however you remian unclear about what to book please review the vehicle information details on the booking page.

Yes, at Airport Transfers UK you can select either a baby seat or booster cushion for your transfer at the point of booking. There may be a small surcharge for the use of child or booster seats.